OGC - IT Infrastructure Library (ITIL)

My favorite interpretive set of best practices for IT is in the process of a refresh to Version 3 this year.

What’s really cool is they have released PDF versions of most of the “back catalog”. So in case you lost your copy of the Blue Book (Service Support), you can buy a new hardcopy and get the PDF version instantly. You have to activate your copy of Acrobat Reader, can only print once, and can’t copy/paste the content, but PDFs are searchable and fit nicely on my laptop.

OGC - IT Infrastructure Library (ITIL)

Buy ITIL Here

They have also published a slimmed down version for using ITIL pratices for Small-Scale Implementation and an official ITIL Introduction.